Patient’s Satisfaction Regarding Dental Services and Associated Factors in Bareilly

Abstract

Background: Patient satisfaction with health care is considered one of the main objectives of quality care and is associated with improved compliance and better health outcomes.

Aims and Objectives: This study aims to determine patient’s satisfaction regarding the quality of treatment.

Materials and Methods: The previously designed questionnaire was filled out by 544 participants using a five-point Likert scale to assess patient satisfaction. Mann–Whitney U test was performed for statistical analysis.

Result: The overall satisfaction score was in the “Dentist domain” domain, with a mean of 4.078 ± 0.465, followed closely by the domain of “Personal issues with a dental clinic,” with a mean of 4.003 ± 0.395. The mean score in the “Access to dental clinic” domain was 3.945 ± 0.460. In the dentist domain, the results were overwhelmingly positive.

Conclusion: According to the study’s findings, the participants were satisfied with the services, staff, treatment, and patient-dentist interaction. Most of the patients were satisfied with the dental services.

Key words: Dental care, Domains, Patient satisfaction